FilmOnce

Privacy Policy

Updated November 15, 2026

FilmOnce is an iPhone camera app made by HSC Commerce LLC ("we"). In short: your videos stay on your iPhone. We have no accounts, no ads, no tracking and no analytics. The only things that ever reach us are a problem report or a message you choose to send.

Your videos and sound

What you film is saved on your iPhone, in the app and in your Photos library. It is never sent to us. The app uses the camera, the microphone and your Photos library only on your iPhone, and only to film, save and bring in videos.

Shared Projects

When you share a project with another iPhone, the two phones talk to each other directly, nearby, over Wi-Fi and Bluetooth. What they share goes from one phone to the other and never through us.

Problem reports

The app has a way to report a problem. Nothing is sent until you press Send. A report holds:

• your words, a picture of the screen you were on, and any screenshots you add;
• your iPhone's model and iOS version, the app's version and settings;
• what the app did lately (times and numbers, never your videos or sound) and any crash details iOS kept;
• a random number made by the app, so reports from one phone can be told apart. It is not linked to you.

We use reports only to find and fix problems. They are kept for 180 days, then deleted.

Messages from the Support page

If you write to us from the Support page, we keep your email address and your message to answer you, for 180 days.

Purchases

Plans are bought through Apple. Apple handles the payment; we never see your name, card or Apple Account. Apple tells the app only which plan is active on your Apple Account. Your free hour of filming is counted on your iPhone.

Who else handles it

Problem reports and Support messages are kept for us by Cloudflare, which runs our mailbox. We don't sell or share anything with anyone else, and we don't use it for advertising.

Children

FilmOnce is not made for children under 13, and we don't knowingly collect anything from them.

Your choices

You can turn off the app's access to the camera, microphone and Photos at any time in Settings. To have a report or message you sent deleted sooner, write to us from the Support page and say roughly when you sent it.

Changes

If this policy changes, the new version will be here with a new date.