FilmOnce

Support

We're glad to help. The quickest way is from inside the app: Options > Help > Report a problem sends us your words with what the app was doing, so we can see what happened.

Plans and purchases

• Your first hour of filming is free, with everything included. After that, videos carry a small FilmOnce mark until you pick a plan: Monthly, Yearly, or Lifetime (paid once). Nothing is ever locked.
• Restore a purchase on a new iPhone: Options > See Plans > Restore Purchases.
• Cancel a subscription: Settings > your name > Subscriptions > FilmOnce. It runs to the end of the period you paid for.
• Refunds are handled by Apple: reportaproblem.apple.com.

Where are my videos?

Every saved take is in your Photos library, in the FilmOnce albums, and in the app's Projects.